Privacy Notice and Cookies Policy

This Privacy Notice explains how Gonzalo Flores (GF Arbitration) processes personal data when you use this website, manage cookie preferences, or contact Gonzalo Flores through the website, by email, telephone or other direct communication channels.

This notice does not cover the processing of personal data in relation to arbitral appointments, dispute-resolution matters, legal proceedings, advisory work or any other case-specific engagement. Where relevant, that processing will be addressed separately.

1. Controller and Contact

Gonzalo Flores (GF Arbitration) is the controller for the personal data described in this notice.

You can contact Gonzalo Flores at: gflores@gfarbitration.com.

2. Personal Data Collected

When you use this website, we may collect:

• technical information, such as IP address, browser type, device information, operating system, pages visited, referring website, access times and security logs;
• cookie preferences and similar information; and
• analytics information about website use, where analytics are enabled and permitted.

When you contact Gonzalo Flores, we may collect:

• your name, role, organisation and contact details;
• the content of your message or enquiry;
• any information you choose to include in your communication; and
• communication metadata, such as the date, time and method of contact.

Please do not send confidential case materials, sensitive personal data or special-category personal data through the website or general contact channels unless separate arrangements have been made.

3. How Personal Data Is Used

Personal data is used only as necessary to:

• operate, maintain and secure the website;
• remember and manage cookie preferences;
• understand website use and improve the website, where analytics are enabled and permitted;
• respond to enquiries and communications;
• keep basic administrative records of communications;
• comply with applicable legal obligations; and
• protect legal rights or respond to lawful requests.

Personal data is not sold.

4. Legal Bases for Processing

Where the GDPR or similar data-protection laws apply, personal data is processed on one or more of the following legal bases:

• Consent, for example for optional cookies, analytics or communications where consent is required.
• Legitimate interests, for example operating and securing the website, responding to communications, maintaining basic administrative records and protecting legal rights, provided those interests are not overridden by your rights and freedoms.
• Legal obligation, where processing is necessary to comply with applicable law or a lawful request.
• Legal claims, where processing is necessary to establish, exercise or defend legal claims.

5. Cookies

This website may use cookies and similar technologies.

Essential cookies

Essential cookies are necessary for the website to function properly, maintain security and remember basic settings. These cookies cannot usually be disabled through the website, although your browser may allow you to block or delete them.

Analytics cookies

Analytics cookies help us understand how visitors use the website and improve its content and functionality. Where required by law, analytics cookies are used only with your consent.

You can accept, reject or manage optional cookies through the website’s cookie banner or cookie settings link.

This website does not use advertising cookies, remarketing pixels or tracking technologies to sell personal data. If this changes, this notice and the website’s cookie settings will be updated.

6. Sharing Personal Data

Personal data may be shared with trusted service providers that support the website, email, IT security, analytics or basic administration. These providers may process personal data only as necessary to provide those services and subject to appropriate safeguards.

Personal data may also be shared where required by law, by a lawful authority, or where necessary to protect legal rights.

7. International Transfers

Some service providers may process personal data outside your country or the European Economic Area. Where required by applicable law, appropriate safeguards will be used, such as adequacy decisions, standard contractual clauses or equivalent protections.

8. Data Retention

Personal data is kept only for as long as necessary for the purposes described in this notice.

In general:

• website logs and security records are kept for the period reasonably needed to operate and protect the website;
• cookie information is kept according to the relevant cookie duration or until preferences are changed; and
• enquiry and communication records are kept for as long as needed to respond, maintain basic administrative records, comply with law or protect legal rights.

When personal data is no longer needed, it will be deleted or anonymised unless retention is required by law.

9. Your Rights

Where applicable data-protection laws apply, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data;
• restrict or object to certain processing;
• request data portability;
• withdraw consent, where processing is based on consent; and
• complain to a competent data-protection authority.

These rights may be subject to legal limits. To exercise your rights, contact: gflores@gfarbitration.com.

10. Security

Appropriate technical and organisational measures are used to protect personal data against unauthorised access, loss, misuse or disclosure.

No method of transmission or storage is completely secure. You should avoid sending highly confidential or sensitive information by unsecured means unless appropriate safeguards have been agreed.

11. Changes to This Notice

This Privacy Notice may be updated from time to time. The updated version will be posted on this page with a revised date.

12. Contact

If you have any questions about this Privacy Notice or how personal data is handled when using the website or contacting Gonzalo Flores, please contact: gflores@gfarbitration.com.